Privacy Policy

Effective Date: 1st June 2025

Applicable Framework: 🇮🇳 India — Digital Personal Data Protection (DPDP) Act 2023 & IT Act 2000

Your Privacy Matters: CALLSATHI AI is committed to protecting your personal and business data. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

1.1 Account Information

  • Business name, address, and registration details
  • Contact person name, email, and phone number
  • Billing and payment information
  • Login credentials (encrypted)

1.2 Customer Data

  • Phone numbers uploaded for campaigns
  • Customer names and contact details
  • Call recordings and transcripts
  • Customer interaction history

1.3 Usage Data

  • Platform usage statistics
  • Feature access patterns
  • Error logs and performance data
  • Device and browser information

1.4 Google API Limited Use Policy

CALLSATHI AI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

  • We use the contacts.readonly scope exclusively to let you sync your customers into your Callsathi AI dashboard for automated voice outreach (providing the application's core functionality).
  • We strictly do not use your Google Workspace API data to develop, improve, or train generalized AI and/or ML models.
  • We do not use your Google Contacts for any other purpose, and we do not sell or transfer this data to third parties under any circumstances.

Demo for Google Verification Reviewers:

This video demonstrates how CALLSATHI AI uses the Google Contacts scope to sync customer data.

2. How We Use Your Information

✓Providing and improving our AI voice calling services
✓Training and improving our AI models for better accuracy(Exception: We strictly do not use Google Workspace API data, including Google Contacts, to develop, improve, or train generalized AI and/or ML models)
✓Processing payments and managing subscriptions
✓Sending service notifications and updates
✓Preventing fraud and ensuring platform security
✓Complying with legal obligations

3. Data Storage & Security

🔐 Encryption

AES-256 encryption at rest, TLS 1.3 in transit

🏢 Location

Data stored on secure servers in India

📅 Retention

Call recordings: 90 days. Account data: 7 years

🛡️ Access Control

Multi-factor authentication for all access

4. Data Sharing

We do NOT sell your data. We may share data only with:

  • •Telephony Providers: For call routing (Exotel, Twilio)
  • •AI Providers: For voice processing (OpenAI)
  • •Payment Processors: For billing (Razorpay)
  • •Legal & Compliance: As required by law or to protect our rights

5. Your Rights

Right to Access

Request a copy of your data

Right to Correction

Update inaccurate information

Right to Deletion

Request data removal (with limitations)

Right to Export

Download your data in standard format

To exercise these rights, email: privacy@callsathi.com

6. Cookies & Tracking

We use essential cookies for:

  • User authentication and session management
  • Security and fraud prevention
  • Remembering your preferences

We use analytics cookies (optional) for:

  • Understanding feature usage
  • Improving user experience

7. Children's Privacy

CALLSATHI AI is a business-to-business platform and does not knowingly collect personal data from children under the age of 18. Our services are intended for use by businesses and their authorised representatives. If you believe a child has provided us with personal data, please contact us at privacy@callsathi.com and we will promptly delete the information.

8. International Data Transfers

CALLSATHI AI provides its core services from India. Your data may be transferred, stored, and processed in India and other regions where our service providers operate. We utilise infrastructure that adheres to international data transfer standards, including standard contractual clauses (SCCs) for transfers outside the EEA. We do not sell your data.

9. Policy Updates

We may update this policy periodically. Material changes will be communicated via email at least 30 days before taking effect. The "Effective Date" at the top indicates the latest revision.

10. Your Data Rights

Your rights under the DPDP Act 2023:

  • Right to Access — Request information about your data being processed
  • Right to Correction and Erasure — Request correction of inaccurate data or deletion
  • Right to Grievance Redressal — Lodge complaints about data processing
  • Right to Nominate — Nominate another individual to exercise your rights on your behalf

11. Governing Law

This privacy policy is governed by the laws of India, including the Information Technology Act 2000, the Digital Personal Data Protection Act 2023, and TRAI regulations. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

Contact Us

CALLSATHI Technologies Private Limited

Privacy Officer: privacy@callsathi.com
General Support: support@callsathi.com
Address: Hyderabad, Telangana, India